At Zankhi, we strive to ensure your complete satisfaction with your traditional wear purchases. We understand that sometimes, returns or exchanges may be necessary. Please read our return policy carefully to familiarize yourself with our guidelines and procedures.

1. Return Eligibility:

   • Items must be returned within [X] days from the date of delivery.
   • The returned items must be unworn, unwashed, and in their original condition with all tags and packaging intact.
   • Custom-made or altered items may not be eligible for return unless there is a manufacturing defect or error on our part.

2. Return Process:

   • To initiate a return, please contact our customer support team via phone or email within [X] days of receiving your order.
   • Provide your order number, details of the item(s) you wish to return, and the reason for the return.
   • Our customer support team will guide you through the return process and provide you with a Return Authorization (RA) number.
   • Please pack the item(s) securely in their original packaging along with the RA number clearly marked on the package.

3. Return Shipping:

   • The customer is responsible for the return shipping costs unless the return is due to a manufacturing defect or an error on our part.
   • We recommend using a trackable shipping method to ensure the safe and timely return of the item(s).
   • Zankhi will not be held responsible for any lost or damaged items during the return shipping process.

4. Refund or Exchange:

   • Once we receive and inspect the returned item(s), we will process the refund or exchange as per your preference.
   • Refunds will be issued in the original form of payment used for the purchase.
   • Please allow [X] business days for the refund to be processed and reflected in your account.

5. Non-Returnable Items:

   • For hygienic reasons, certain items such as undergarments, earrings, and personal care products may not be eligible for return.
   • Sale or discounted items may have different return policies. Please refer to the specific terms mentioned during the purchase.

6. Customer Support:

   • Our dedicated customer support team is available to assist you with any queries or concerns related to returns or exchanges.
   • Feel free to contact us via phone, email, or the contact form on our website.

Note: This is a general outline of our return policy. We reserve the right to modify or update this policy at any time. For detailed and up-to-date information, please refer to the Return Policy page on our website or contact our customer support team directly.